Network Next, Inc.
Last Modified on April 22nd, 2020
1. Who we are
Network Next, Inc. (“Network Next”, “We”, or “Us”) collects, uses, and is responsible for certain information about you, as part of the Network Next internet trafficking and network optimization services (the “Service”).
2. The information we collect and use
Information collected by us:
We may collect contact information, such as your name, account information, and email address, which is collected only when you contact us for customer and technical support (your “Contact Information”). Otherwise, we do not collect any contact information from users. Our legal basis for collecting this information is your express and implied consent.
How we use the Information:
We use the Contact Information to provide you with customer and technical support. We use the Analytic Information and Anonymized Information to allow the Service to function, including routing data in the most efficient way to enable the Service to function. Analytic information is also gathered and pooled with other users’ information anonymously, and used for the purposes of improving the Service, such as tracking speed improvements and aggregate user activities on the Service.
Who we share information with:
We only share anonymized and non-personally identifiable information with certain third parties as part of our operation of the Service. This data sharing enables us to provide you with the Service, including allowing games and other applications to optimize network traffic.
We may share information we collect if reasonably necessary to satisfy any applicable law, regulation, legal process, or if necessary to address fraud, security, or technical issues associated with the Service.
We collect certain anonymized and non-personally identifiable information, such as broad location data, access times, ISP name, technical information such as RTT, jitter, and packet loss statistics. We use this information to improve the service and to share with our customers and service providers.
How long your information will be kept:
If you provide us with Contact Information, we store it until it is no longer necessary or until you request to have your information deleted – whichever comes first. When we delete your information, we will delete everything associated with you and your Contact Information. We will not be able to recover that information later.
Children’s Privacy: We do not knowingly collect any personal information from children under the age of 16.
Do Not Track: We do not recognize browser-based Do Not Track signals.
3. Transfer of your Information out of the EEA
Network Next is based in the United States. No matter where you are located, you consent to the processing, transfer and storage of Information in and to the U.S.
4. Your Rights
EU residents protected under the General Data Protection Regulation in the EEA and those in certain other jurisdictions have a number of important rights with regard to your personal information.
If you are an EU resident, you have the right to:
Ask us what information we hold about you and to correct it if it is inaccurate. You may also withdraw consent to our collection and use of that information at any time.
Ask us to give you a copy of the information in a machine-readable format.
Request that your data be erased, subject to our right to retain data to stop fraud or other requirements.
Ask us to stop using your information for a period of time, if you believe we are not doing so lawfully.
In some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.
If you would like to exercise any of those rights, please contact us at the addresses below in the section entitled “How to contact us.”
5. Keeping your Information secure
We have taken steps to put appropriate security measures in place, such as limiting access to personal information, using two-factor authentication, and using encryption and redundant backups for all information collected. Except for Contact Information, which is only used to contact customers for support and other listed purposes, any personal data is anonymized at the point of collection, in transit, and at rest.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any questions or concerns you raise about our use of personal information. Please contact us via the methods listed below in the section entitled “How to contact us” to let us know about any of your questions or concerns, and we will get back to you to resolve the issue.
If you are an EU citizen, the General Data Protection Regulation gives you the right to lodge a complaint with a supervisory authority in the appropriate European Economic Area.
7. Changes to this Privacy Notice
This privacy notice was published on January 6, 2019 and last updated on April 22nd, 2020.
We may change this privacy notice from time to time. When we do, we will publish the updated version to our website here: www.networknext.com/privacy
8. How to contact us